Terms and Conditions

Terms and Conditions

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Welcome to Ottermind.

These Terms and Conditions (the "Terms") form a legally binding agreement between OTTERMIND PTE. LTD. ("Ottermind," "we," "us," or "our") and the person or entity accessing or using the Services ("you" or "your").

These Terms govern your access to and use of Ottermind's websites, applications, APIs, browser extensions, desktop tools, local access features, AI and agent features, integrations, and related products and services (collectively, the "Services").

By accessing or using the Services, creating an account, clicking to accept these Terms, or otherwise indicating your agreement, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not access or use the Services.

1. Who We Are

The Services are provided by:

OTTERMIND PTE. LTD.
9 CHIN BEE DRIVE, #05-10
INNOVATE 360
Singapore 619860
Registration No. (UEN): 202617953K

2. Eligibility

You may use the Services only if:

  • you are at least 18 years old and legally capable of entering into a binding contract; and
  • you are not prohibited from using the Services under applicable law.

If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" includes that entity.

3. Changes to the Services or These Terms

We may update the Services from time to time, including by adding, removing, or modifying features, models, tools, integrations, usage limits, or access controls.

We may also update these Terms. If we make material changes, we will take reasonable steps to notify you, such as through the Services, on our website, or by email. Unless otherwise stated, revised Terms become effective when posted. Your continued use of the Services after the effective date means you accept the revised Terms.

If you do not agree to revised Terms, you must stop using the Services.

4. Your Account

To use certain features, you may need to create an account. You agree to:

  • provide accurate, current, and complete information;
  • keep your login credentials confidential;
  • promptly update your account information when it changes; and
  • notify us promptly if you believe your account has been compromised or used without authorization.

You are responsible for activities conducted through your account, except to the extent otherwise required by applicable law.

We may suspend or terminate your account if we reasonably believe you have violated these Terms, applicable law, or our policies, or if your use creates risk for Ottermind, our users, or third parties.

5. Description of the Services

Ottermind is an AI-powered agent platform that can help users generate, analyze, transform, research, automate, and carry out digital tasks and workflows. Depending on the feature, the Services may:

  • accept prompts, files, links, data, and instructions;
  • generate text, code, images, plans, research, and other outputs;
  • call third-party tools, services, APIs, and models;
  • connect to authorized third-party accounts, data sources, and applications;
  • operate in cloud or local environments;
  • run tasks asynchronously or in the background; and
  • perform actions in browsers, applications, or software environments at your direction.

Some features may be experimental, limited, region-specific, or subject to additional product notices or supplemental terms. We may set or update rate limits, usage limits, storage limits, feature availability, and access controls.

6. AI and Agent Disclosures

6.1 Probabilistic technology

AI and automated systems are probabilistic. Outputs may be incomplete, inaccurate, outdated, misleading, biased, offensive, or unsuitable for your intended use.

6.2 Review of outputs and actions

You are responsible for reviewing, validating, and approving outputs, recommendations, code, workflows, plans, decisions, and external actions before relying on or using them.

6.3 No professional advice

The Services do not provide legal, medical, financial, tax, employment, safety-critical, or other regulated professional advice. Obtain advice from a qualified professional where appropriate.

6.4 High-risk uses

You may not rely on the Services as the sole basis for decisions or actions in high-risk contexts, including healthcare, legal matters, emergency response, critical infrastructure, employment, education admissions, credit, insurance, law enforcement, immigration, or similar contexts where an error could cause significant harm.

6.5 Third-party systems

Some features depend on third-party models, software, websites, infrastructure, or integrations. We do not guarantee their continued availability, compatibility, performance, legality, or security.

6.6 External actions

Where the Services interact with third-party websites, applications, accounts, or local environments on your behalf, you remain responsible for reviewing the requested action and for complying with applicable law and third-party terms.

7. Your Content

7.1 Definition

"Your Content" means prompts, instructions, files, links, text, images, audio, video, code, connected account content, and other materials that you submit, upload, connect, authorize, or otherwise make available through the Services, together with outputs generated for you.

Authorization tokens, access keys, cookies, and other authentication materials used to operate connected or local access features are referred to in these Terms as "Authorization Data." Authorization Data is processed only as needed to authenticate access, maintain a connection, protect the Services, and carry out your authorized instructions. It is not treated as content for public display, publication, or general reuse.

7.2 Your responsibilities

You are responsible for Your Content and your use of the Services. You represent and warrant that:

  • you own or control the rights and permissions necessary to provide and use Your Content;
  • Your Content and your use of the Services do not violate law, contract, confidentiality obligations, or third-party rights;
  • you have provided any required notices and obtained any required permissions or consents; and
  • you are legally permitted to provide the relevant data to us for processing.

7.3 Ownership

As between you and Ottermind, and subject to applicable law and third-party rights, you retain your rights in Your Content.

7.4 Outputs

Because of the nature of AI systems, outputs may not be unique. Similar or identical outputs may be generated for other users. We do not guarantee that an output is original, non-infringing, accurate, or eligible for intellectual property protection.

7.5 Public sharing

We do not make Your Content publicly reusable, remixable, or available by default merely because you use the Services. If you choose to publish or share content through a feature designed for that purpose, its visibility will be governed by your settings, applicable product notices, and these Terms.

8. License You Grant to Us

You grant Ottermind, our affiliates, subprocessors, and service providers a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, process, adapt, and otherwise use Your Content only as necessary to:

  • provide, operate, and maintain the Services;
  • authenticate users and support connected features;
  • execute your requests and instructions;
  • format content for display to you or recipients you select;
  • secure, debug, monitor, and improve the reliability, safety, and performance of the Services;
  • prevent abuse, fraud, and misuse;
  • comply with law, enforce these Terms, and protect rights, safety, and property; and
  • generate aggregated or de-identified service analytics, subject to our Privacy Policy and applicable third-party data-use restrictions.

We do not use Your Content for general-purpose model training except where this is clearly disclosed in our Privacy Policy or a product-specific notice and, where required, you have provided valid consent. Additional restrictions apply to data received through Google APIs, as described in our Privacy Policy.

9. Feedback

If you provide ideas, suggestions, or feedback about the Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use and incorporate that feedback for any lawful purpose without compensation or obligation to you. This section does not give us rights in Your Content merely because it is included in a support request.

10. Third-Party Services and Connected Accounts

10.1 Third-party services

The Services may interoperate with third-party websites, applications, data sources, payment processors, AI providers, cloud services, authentication providers, browser extensions, and software tools ("Third-Party Services"). Your use of a Third-Party Service is also subject to that third party's terms and privacy policy.

We do not control Third-Party Services and, to the maximum extent permitted by law, are not responsible for their availability, performance, accuracy, legality, security, data practices, fees, acts, or omissions.

10.2 Connected accounts and integrations

If you connect a Third-Party Service, you authorize Ottermind to access and process the data and permissions you make available only as needed to provide the requested features, carry out your instructions, secure the connection, and support related service operations.

You represent and warrant that:

  • you are authorized to connect and use the relevant account or data source;
  • the connection does not violate an agreement or law; and
  • you have the rights and permissions necessary to authorize the access.

You may disconnect an integration through available product settings. When you disconnect an integration in Ottermind, we stop accessing the connected service, delete the Authorization Data associated with that connection, and do not retain a separate copy of source data obtained from that connected service.

Tasks, conversations, and results created in Ottermind while using a connector are part of your Ottermind content and are not automatically deleted when the connector is disconnected. You may archive or permanently delete eligible tasks and conversations using the available product controls.

Disconnecting an integration does not delete your Ottermind account, cancel a subscription, or delete Ottermind content. Our Privacy Policy and Data Deletion Guide explain the applicable deletion controls.

Revoking access directly with a Third-Party Service prevents further access through that authorization, but Ottermind may not receive notice of the revocation and may continue to display the connector as connected. To delete the stored Authorization Data and update the connector's status in Ottermind, disconnect the integration through Ottermind or contact us.

10.3 Connector actions

When you direct an agent to send a message, create or update a record, publish content, initiate a payment-related workflow, or perform another action through a connected account, the action may be attributed to you by the Third-Party Service. You are responsible for confirming that the instruction, destination, permissions, and result are appropriate.

11. Local Access Features

Certain features may access or operate within your local browser, device, session, installed software, files, cookies, tokens, or network context ("Local Access Features").

By enabling a Local Access Feature, you authorize the Services to interact with the relevant local environment as needed to carry out your instructions. You understand that:

  • actions may be attributed to you by third parties;
  • third-party services may restrict or terminate access based on such activity;
  • compatibility with every device, environment, or website is not guaranteed; and
  • disabling local access may reduce or disable related functionality.

12. Acceptable Use

You may not use the Services, or allow another person to use the Services, to:

  • violate law, regulation, court order, sanctions, or third-party rights;
  • infringe intellectual property, privacy, publicity, confidentiality, or other rights;
  • create, distribute, or facilitate unlawful, fraudulent, deceptive, or harmful activity;
  • exploit, harass, threaten, stalk, defame, or abuse another person;
  • generate or distribute malware, spyware, ransomware, phishing material, malicious code, or instructions for cyber abuse;
  • interfere with, disrupt, overload, damage, or circumvent the Services or related systems;
  • probe, scan, or test vulnerabilities without authorization;
  • extract data from the Services through automated means except as expressly permitted;
  • reverse engineer or derive source code except where applicable law prohibits restricting that activity;
  • impersonate another person or misrepresent an affiliation;
  • submit or process data that you are not authorized to use;
  • make solely automated decisions with legal or similarly significant effects on individuals without an appropriate lawful basis and human review;
  • use the Services in a manner that could cause death, bodily injury, severe property damage, or other serious harm;
  • bypass usage limits, payment obligations, or account controls;
  • sell, transfer, sublicense, or resell access unless expressly authorized by us in writing;
  • use unauthorized extraction, benchmarking, or dataset creation to build or improve a competing model or service; or
  • otherwise misuse the Services or violate an applicable policy.

We may investigate suspected violations and take actions we reasonably consider appropriate, including warning you, limiting features, removing content, suspending or terminating accounts, and reporting unlawful conduct to relevant authorities.

13. Sensitive Data and Restricted Content

Unless expressly supported by a specific feature and permitted by applicable law, you must not submit highly sensitive or regulated data, including:

  • government-issued identification numbers;
  • bank account login credentials or other financial account authentication secrets;
  • full payment card numbers outside approved payment flows;
  • health or medical records;
  • biometric identifiers used for unique identification;
  • precise geolocation data;
  • children's personal data where prohibited by law;
  • criminal records; or
  • other special-category or highly sensitive data under applicable law.

This restriction does not prohibit you from connecting an account through an approved OAuth or API authorization flow or from accessing ordinary business transaction records through a supported connector. You must still ensure that you have authority to process that information.

You must not use the Services to create or distribute child sexual abuse material, illegal sexual content, non-consensual intimate imagery, unlawful hate content, instructions for violent wrongdoing, or other content prohibited by law or our policies.

14. Fees, Subscriptions, and Payments

14.1 Paid features

Some Services require payment. By purchasing a subscription, credits, or paid feature, you agree to pay the fees, taxes, and charges disclosed at the time of purchase.

14.2 Payment processors

Payments may be processed by us or by third-party payment providers or authorized distributors. You authorize the applicable payment channel to charge your selected payment method for amounts due.

14.3 Recurring subscriptions

If you purchase a recurring subscription, it renews for the applicable subscription period unless you cancel before the next renewal date. You authorize us or our payment partners to charge recurring fees until cancellation takes effect.

14.4 Price changes

We may change pricing. If a change affects a recurring subscription, we will take reasonable steps to notify you before the new price applies. If you continue the subscription without cancelling, the new price will apply from the stated effective date.

14.5 Taxes and billing information

Fees exclude applicable taxes unless stated otherwise. You are responsible for applicable sales, use, value-added, withholding, or similar taxes, except taxes based on our net income. You must provide accurate billing information and keep it current.

15. Credits

Some Services use credits. Credits may be purchased, included with a subscription, or granted for promotional purposes.

Credit consumption may vary based on factors such as task complexity, model type, resource usage, file size, processing time, and operational cost. We may update credit costs or eligibility.

Unless required by law or expressly stated otherwise, credits:

  • have no cash value;
  • are non-transferable and may not be resold;
  • may expire under the plan or promotion terms disclosed when issued; and
  • may be invalidated if obtained or used fraudulently or abusively.

If you cancel a subscription, available subscription credits remain usable until the end of the current subscription period. If you delete your account, sign-in is disabled immediately after you confirm deletion. Any remaining credits are not immediately erased from billing records but become inaccessible at that time.

16. Refunds

Except where required by law, payments for subscriptions, credits, and paid features are final and non-refundable.

We may consider full or partial refunds in exceptional circumstances. We may refuse or limit a request where paid value has been used, the account was restricted for fraud or abuse, a similar refund was previously issued, the purchase was promotional or discounted, the request is outside an applicable period, or the request is abusive.

Cancelling a subscription prevents future renewal charges but does not entitle you to a refund for the current billing period unless required by law or approved by us.

17. Cancellation and Termination

17.1 By you

You may stop using the Services at any time. You may cancel a recurring subscription through available account settings or by contacting support. Unless otherwise required by law, cancellation takes effect at the end of the current paid period. You must cancel an active subscription before deleting your Ottermind account.

17.2 By us

We may suspend, limit, or terminate access if:

  • you violate these Terms or our policies;
  • law requires us to do so;
  • your use creates risk or harm;
  • payment is overdue or cannot be collected; or
  • we discontinue the relevant Services.

17.3 Effect of termination

Upon termination, your right to use the Services ends. Provisions that by their nature should survive will survive, including payment obligations, intellectual property provisions, disclaimers, limitations of liability, dispute provisions, and indemnification.

Account termination, subscription cancellation, connector disconnection, archiving, and content deletion are separate operations. Disconnecting a connector deletes its Authorization Data and any separately retained source data from the connected service, but does not automatically delete related Ottermind tasks, conversations, or results. Account deletion is initiated through account settings after an active subscription has been cancelled. Sign-in is disabled immediately after deletion is confirmed, and deletion from active systems is completed within one to three days. Our Privacy Policy and Data Deletion Guide explain backup handling and limited retention exceptions.

18. Intellectual Property

The Services, including their design, software, models, workflows, interfaces, trademarks, logos, documentation, and related materials, are owned by us or our licensors and protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for lawful personal or internal business purposes. No other rights are granted.

"Ottermind" and related names, marks, logos, and branding are our trademarks or those of our affiliates or licensors. You may not use them without prior written permission except as permitted by law.

19. Beta and Experimental Features

Features marked beta, preview, early access, or experimental may be incomplete, unstable, changed, or discontinued at any time. Unless required by law, they are provided "as is" without warranties.

20. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available."

We disclaim all express, implied, statutory, and other warranties, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and warranties arising from course of dealing or usage of trade.

We do not warrant that:

  • the Services will be uninterrupted, secure, or error-free;
  • outputs will be accurate, complete, reliable, lawful, or suitable;
  • defects will be corrected;
  • the Services will be compatible with every system or Third-Party Service; or
  • the Services will always remain available in their current form.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

21. Limitation of Liability

To the maximum extent permitted by law:

  • we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages;
  • we will not be liable for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings;
  • we will not be liable for losses arising from reliance on outputs, Third-Party Services, connected accounts, Local Access Features, or unauthorized access to Your Content, except to the extent caused by our violation of applicable law or these Terms; and
  • our total aggregate liability for claims arising from or relating to the Services or these Terms will not exceed the amount you paid for the Services during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

22. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Ottermind, our affiliates, licensors, service providers, officers, directors, employees, and agents from claims, liabilities, damages, judgments, losses, costs, and reasonable legal fees arising from:

  • Your Content;
  • your use of the Services;
  • your violation of these Terms or applicable law; or
  • your infringement or misappropriation of third-party rights.

This section does not apply to the extent a claim results from our gross negligence, willful misconduct, or violation of law.

23. Governing Law and Disputes

These Terms and disputes arising from them or the Services are governed by the laws of Singapore, without regard to conflict-of-law principles.

Unless mandatory consumer law requires otherwise, the courts of Singapore have exclusive jurisdiction. Nothing in these Terms limits mandatory rights available under the laws of your country or place of residence.

Before filing a formal claim, you and Ottermind agree to attempt in good faith to resolve the dispute informally by contacting the other party.

24. Export Controls and Sanctions

You may not use, export, re-export, access, or transfer the Services in violation of applicable export-control, trade, or sanctions laws. You represent and warrant that you are not located in a comprehensively sanctioned jurisdiction where use would be prohibited and are not a prohibited or restricted party.

25. Privacy

Our Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal data, including data from connected accounts and Google APIs.

Our Data Deletion Guide explains how to disconnect integrations, delete connected data, close an account, and submit a deletion request. Product controls and legal obligations may affect data unrelated to a disconnected service and the timing of account-level deletion.

26. General Terms

26.1 Entire agreement

These Terms, our Privacy Policy, and any supplemental terms expressly incorporated by reference form the entire agreement between you and Ottermind concerning the Services.

26.2 Severability

If a provision is held unenforceable, the remaining provisions remain effective to the maximum extent permitted by law.

26.3 No waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

26.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of assets.

26.5 No third-party beneficiaries

Except as expressly stated, these Terms do not create rights for third parties.

26.6 Language

If we provide a translation, the English version controls to the extent permitted by law if there is a conflict or inconsistency.

27. Contact Us

For questions about these Terms, billing, or refunds, contact:

support@ottermind.ai

For privacy-related requests, use the contact details in our Privacy Policy.